wintk Responsible Gaming — Your safety is our priority
Gaming is for fun, not stress. wintk believes every player has the right to know their limits and stay within them. On this page you will find guidance on how to stay in control of your gaming, recognise signs of a problem, and get help when needed.
Before playing at wintk, ask yourself:
- Have I set a budget I can afford to lose?
- Am I playing for fun, not as a source of income?
- Am I 21 or older?
- Can I stop and walk away?
What responsible gaming is and why it matters
Responsible gaming means taking part consciously, within your means, and for the purpose of entertainment. Betting or playing casino games can be a legitimate form of entertainment — but only when it does not affect other responsibilities in your life, your relationships, or your financial security.
wintk believes that playing should be an enjoyable experience. Every player's situation is different, but the core principle is the same — gaming should be a small part of your life, not something that controls it.
In Bangladesh, many families share the same device. Make sure this platform does not fall into the hands of minors. Under wintk's Terms and Conditions, no one under 21 may open or use an account.
Before playing, always set a specific budget that you can afford to lose without affecting your household or daily life. Stop playing when the budget runs out — chasing losses by placing more bets typically makes the situation worse.
Core principles of healthy gaming
- Only play with money you can afford to lose
- Set a time limit before you start playing
- Treat gaming as entertainment, not a way to earn money
- Take a break after a loss — do not play when angry or frustrated
- Spend time with family and friends
- Review your spending every week
Tools and features to protect yourself
wintk gives every player full control over their account. Use the tools below to keep your gaming habits in check.
Set a deposit limit
Set a daily, weekly, or monthly cap on deposits. Once this limit is reached, wintk will not accept any further deposits.
Session time limit
Decide how long you will play in one session. Once the time is up, you will be automatically notified.
Take a break for a set period
Request to suspend your account for anywhere from 1 week to 6 months. During this time, no bets or logins will be possible.
Set a loss limit
Once you have lost a set amount, your ability to continue playing will be stopped. This is effective at preventing large losses.
Regular account review
Receive pop-up notifications at set intervals showing how long you have been playing and how much you have won or lost.
Talk to the support team
Contact wintk via 24/7 live chat or email. Help is available for setting any limit or suspending your account.
You can learn more about these tools and our Privacy Policy on our site. Requests to tighten limits take effect immediately, but relaxing a limit requires a waiting period — this is in place for your protection.
Simple steps to set your limits
After logging in to your wintk account, you can use the protection tools at any time by following the steps below.
Go to Account Settings
After logging in, click your profile icon in the top right corner and select "Account Settings".
Open the "Responsible Gaming" menu
Find the "Responsible Gaming" option within Settings and open it.
Choose the limit you need
Activate whichever option you need — deposit limit, session limit, loss limit, or self-exclusion.
Confirm
Save your changes. Changes that tighten a limit take effect immediately.
If you run into any issues or need help with self-exclusion, our support team is available 24/7 via live chat.
Learn more about self-exclusion
Self-exclusion is a feature that lets you suspend all activity on your account for a set period of your choosing. During this time, no bets, deposits, or logins will be possible.
While self-exclusion is active, wintk will not send you any promotional messages. This decision is completely confidential and voluntary.
Permanent closure request
If you feel that gaming is having a negative impact on your life and you want to stop permanently, you can request a permanent account closure via wintk's live chat or email. Action will be taken promptly upon receiving this request.
Warning signs of a problem
People often do not notice when gaming shifts from simple entertainment to a problem. If you see the following signs, stop and seek help.
Spending beyond your budget
Betting with household money, taking on debt, or borrowing from others is an important warning sign.
Placing more bets to recover what was lost
Repeatedly betting to try to win back lost money and being unable to break out of this cycle.
Feeling restless when unable to play
Getting irritable, angry, or unable to sleep when you have no internet access or balance.
Playing in secret from family
A tendency to hide from close ones how much you are playing or how much you are spending.
Playing for hours on end
Starting to play and being unable to stop, spending long hours betting instead of working or studying.
Distance from family and social life
Withdrawing from family, friends, or work to focus on gaming, and getting angry when loved ones raise concerns.
If you notice any of the above signs in yourself, do not feel ashamed — this is a recognised problem and seeking help takes courage. You can find more information on our FAQ page.
Ways to get help
Recognising the problem is the first step. Getting help after that is the most important thing you can do. Below are the ways you can find support.
24/7 live chat and email
wintk's support team is available seven days a week, twenty-four hours a day, in both Bengali and English. Contact us via live chat now for help suspending your account, setting limits, or with any other issue.
Family and trusted people
Talk openly with the people close to you. A family member or trusted friend can help keep you accountable and be there for you during difficult times.
Mental health specialists
Mental health specialists and counsellors are trained to help with gambling-related problems. This service is available at government hospitals and private organisations in Bangladesh.
More advice on keeping yourself safe
Always make decisions with a clear head before playing. If you cannot sleep, have consumed alcohol or other substances, or are under stress, avoid playing. Your judgement is reduced at these times and the risk of overspending increases.
At the start of each month, set aside a separate "gaming budget" — just as you would budget for cinema or a restaurant. Once that money is gone, do not make any further deposits until the month ends.
Check your gaming history regularly. Knowing how much you spent and won each week keeps your thinking grounded in reality.
Protecting minors is important. If there are children at home, put a password on your device and make a habit of logging out of your wintk account. You can read about our commitment to player protection on the wintk About Us page.
Remember, the outcome of gambling is never certain. The idea that "I will definitely win the next bet" is not true. Every bet is independent and no outcome is predetermined.
If you decide to stop playing, respect that decision. wintk's support team is here for you — during self-exclusion we will not try to stop you, we will support you.
Questions and answers about responsible gaming
Answers to frequently asked questions.