wintk's Privacy Policy

Introduction

wintk is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy ("Policy") sets out our commitment and responsibility to protecting the privacy of your personal information.

When you use wintk's website (wintklogin.cam), mobile app, or any related services, you fall under this policy. Please read this document carefully, as it explains important matters relating to your information.

To fully understand the terms of using our services, we recommend reading this policy alongside our Terms and Conditions.

wintk believes that protecting user privacy is a fundamental responsibility. We follow modern technical and administrative practices to ensure proper management and security of information.

Types of Information Collected

wintk may collect the following types of information:

2.1 Identity Information

• Full name
• Date of birth
• National ID number or passport number (when identity verification is required)
• Username and password

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Deposit and withdrawal history
• Balance and wallet information

2.4 Activity Information

• Betting and gaming history
• Time spent on the site and pages visited
• Preferred game categories and bet types

2.5 Technical Information

• IP address
• Device type, operating system, and browser information
• Session logs and login times
• Geographic location (for security verification purposes only)

How Information Is Collected

wintk collects information through several methods:

3.1 Information You Provide Directly

Information you provide during account registration, identity verification, payment processing, or when contacting support is collected directly. This information is taken with your consent.

3.2 Automatically Collected Information

When you browse the site or use the app, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes your browsing behaviour, device information, and session data.

3.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, your information may be verified through certain trusted third-party sources. Information collected in this way is used for security purposes only.

How Information Is Used

wintk uses your information for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To manage all betting, gaming, and payment activities.
• Security: To prevent fraud, money laundering, and unauthorised access.
• Customer support: To resolve your complaints, questions, and requests.
• Bonuses and promotions: To provide offers based on your eligibility and keep accurate records.
• Responsible gaming: To detect unusual betting behaviour and apply responsible gaming guidelines.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To analyse user experience and improve the platform.

Your information will not be used beyond these purposes. If it becomes necessary to use your information for a new purpose, you will be informed in advance.

Information Storage and Security

5.1 Retention Period

Information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal, regulatory, or security reasons.

5.2 Technical Security Measures

wintk takes the following steps to protect your information:

• Data transfers are secured using SSL (Secure Sockets Layer) encryption technology.
• Passwords and sensitive information are stored using industry-standard hashing methods.
• Regular security audits are conducted on servers and databases.
• Firewalls and access controls are in place to prevent unauthorised access.
• Real-time monitoring is active to detect suspicious activity.

5.3 Administrative Security

Only authorised staff can access user information, and they are subject to strict confidentiality obligations.

Sharing Information with Third Parties

wintk does not sell your personal information to any third party. However, information may be shared in certain circumstances:

6.1 Service Partner Providers

Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), game provider studios, identity verification services, and technology infrastructure providers. These partners are contractually bound to maintain the confidentiality of information.

6.2 Legal Obligations

Information may need to be disclosed to authorities in response to a court order, government directive, or applicable law.

6.3 Fraud Prevention

Information may be shared with relevant authorities or security services when investigating fraudulent activity.

6.4 Business Restructuring

In the event of a change of ownership or merger involving wintk, information may be transferred to the new entity, but the terms of this policy will remain in effect.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the wintk website and app.

7.1 Types of Cookies

• Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: To remember your preferences (language, theme, etc.).
• Analytics cookies: To collect anonymous data for understanding site usage.
• Performance cookies: To monitor site speed and performance.

7.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the site.

User Rights

As a wintk user, you have the following rights:

• Access: The right to request a copy of the information wintk holds about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to deletion: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to object: The right to object to the use of your information for specific purposes.
• Data portability: The right to receive your information in a structured format.
• Withdrawal of consent: The right to withdraw consent for consent-based data processing at any time.

To exercise these rights, please contact our support team. We aim to respond within 30 business days.

Payment Information Security

Financial transaction information is the most sensitive data held by wintk. Special measures are taken to protect this information:

• When transacting through bKash, Nagad, Rocket, and Upay, the respective payment gateway follows its own security protocols.
• wintk never stores or asks for your mobile banking PIN or OTP.
• The minimum deposit and withdrawal amount is ৳500 — your account security was also taken into consideration when setting this limit.
• Records of all payment transactions are stored securely using encryption.
• Accounts may be verified in the case of unusual transactions.

Withdrawals are normally completed within 5–30 minutes. Security checks on the transaction are carried out within this time.

Underage Users

All wintk services are strictly for persons aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at registration. If a user is found to be under 21, their account will be closed immediately and the related information will be deleted.

If you believe a minor is using wintk, please notify our support team immediately. Learn more about wintk on our about page.

Policy Changes

wintk may update this privacy policy from time to time. In the event of changes, the following process will be followed:

• For significant changes, you will be notified via your registered email or through app notifications.
• The "Last Updated" date at the top of the policy will be changed.
• If you continue to use the site after changes are made, you will be considered to have accepted the new policy.
• If you do not agree with the changes, you may request to close your account.

So make it a habit to check this page regularly.

Contact

For any questions, concerns, or requests related to privacy, please contact wintk's support team. Our support service is available seven days a week, twenty-four hours a day.

Contact methods:

• Live Chat: Get instant support through the live chat option on the site or app.
• Email: Write to us at [email protected].

The support team provides service in both Bengali and English. Answers to common questions can be found on our FAQ page.